customer retention
Social Media Part II: Google+ and Instagram
Your Social Strategy this year must include a shift from quantity to …quality content quantity
customer retention
Social Media for the Hospitality Industry: Part I – Blogging & Facebook
Social media is going to become increasingly important for your business. Optimising your ROI is
customer retention
Guest Reviews – How to become an Alchemist!
Are your negative reviews earning you kudo’s? 15 Tips for turning Customer Feedback into Gold!
customer service
The 5 Stages Customer Journey
By applying your ‘passion’ when analyzing the performance of your business during each of the
E-Marketing
Five of Richard Branson’s and one of Mine
Richard Branson started a blog on LinkedIn. His Five top tips to starting a Successful
E-Marketing
TripAdvisor Awards: CONGRATULATIONS Garonga Camp & Villa Zest
“TripAdvisor is incredibly proud to announce its Travelers’ Choice award-winning hotels for the tenth year,”
Content is surely King!
TODAY’S GREAT NEWS… THE big shift in search is that humans will now have a say
Yet another argument for an e-marketing strategy … and by the way who are “Swaggers”
They (Swaggers) are very connected in terms of social networking and therefore you don’t have
Added Value for Women Travellers
These simple concepts allow management to come up with the most reasonable and appropriate personalised ways to satisfy their
customer retention
How do your clients perceive real value?
Should You Flash? http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=152987 makes for a good read about using Flash Sale channels but my interest and