customer retention
Social Media for the Hospitality Industry: Part I – Blogging & Facebook
Social media is going to become increasingly important for your business. Optimising your ROI is
customer service
Social media is going to become increasingly important for your business. Optimising your ROI is
Are your negative reviews earning you kudo’s? 15 Tips for turning Customer Feedback into Gold!
By applying your ‘passion’ when analyzing the performance of your business during each of the
These simple concepts allow management to come up with the most reasonable and appropriate personalised ways to satisfy their
I am struck by the “Back to Basics” concepts below. Common sense prevails and remembering
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