customer retention
Social Media for the Hospitality Industry: Part I – Blogging & Facebook
Social media is going to become increasingly important for your business. Optimising your ROI is
Blog
customer retention
Guest Reviews – How to become an Alchemist!
Are your negative reviews earning you kudo’s? 15 Tips for turning Customer Feedback into Gold!
customer service
The 5 Stages Customer Journey
By applying your ‘passion’ when analyzing the performance of your business during each of the
Added Value for Women Travellers
These simple concepts allow management to come up with the most reasonable and appropriate personalised ways to satisfy their
Effective Hospitality Marketing in 2011
I am struck by the “Back to Basics” concepts below. Common sense prevails and remembering